Return & Refund Policy
Customer satisfaction is important to us. We aim to ensure that products reach customers in proper condition.
Return Eligibility
A return request may be considered if:
- The wrong product was delivered.
- The product arrived damaged.
- The product has a verified manufacturing or packaging defect.
Return Conditions
- Return requests should be submitted within 3 days of receiving the order.
- Products should be unopened, unused, and in their original packaging.
- The product should include all original labels, seals, and accessories where applicable.
- Photos or videos may be requested to verify the reported issue.
Supplements & Hygiene Products
For safety and hygiene reasons, opened or used dietary supplements may generally not be eligible for return unless the product is defective, damaged, or incorrectly supplied.
Refunds
- Refunds are processed after the returned product has been received and inspected.
- Approved refunds are generally processed within 5–10 business days, depending on the applicable payment method and financial institution.
- Shipping charges may be non-refundable unless the return resulted from an error on our side.
Non-Returnable Items
Returns may not be accepted for:
- Opened or used supplements.
- Products damaged through customer misuse or improper storage.
- Products without original packaging or safety seals.
- Products returned after the applicable return period.
